Project Description

DOD-logoPrepared especially for the Department of Defense audience, this 60-hour course addresses the contemporary topics related to the challenge of negotiating with combat veterans as well as negotiating with structured and security threat groups. You will learn the fundamental needs of a successful crisis negotiator in a variety of environments related to Department of Defense activities including Detainee Operations, Force Protection, Corrections, and Law Enforcement Operations.

We will prepare you to work as part of a coordinated negotiation team and handle a variety of crisis situations including hostage takers, barricaded subjects, and potential suicide victims. You will learn the different phases of the negotiation process, from the introduction to the surrender, and specific strategies and techniques to be used along the way.

We will discuss when negotiation may not be the best solution, what items are negotiable and non-negotiable, and what to do in non-response situations. You will learn effective questioning techniques and appropriate responses based on the “clusters of five.” You will learn how to say “no,” how to show empathy, and how to develop and apply a communication strategy during a negotiation.

The management of intelligence and information is a critical aspect of mitigating any law enforcement threat and you will learn specific techniques for managing the flow of information during a crisis. You will also gain a basic understanding of the psychological motivations of persons in crisis and learn to recognize the characteristics of emotionally disturbed persons. We will discuss the personality disorders most commonly encountered during a crisis incident as well as strategies for affecting a positive outcome.

Challenging, team-oriented, scenario-driven practical exercises are an integral part of the course and will allow you the opportunity to practice and refine your crisis negotiation skills.


Introduction and History of Crisis/Hostage Negotiation
Pre-incident Planning for Negotiators
Effective Communication
Command Response
Phases of Negotiation
Intelligence Management
Negotiating as a Team
Principles of Negotiation
Abnormal Psychology
Anti-social Personality Disorder
Borderline Personality Disorder
Paranoid Personality Disorder
Avoidant/Dependent Personality Disorder
Negotiating with Combat Veterans
Negotiating with Structured Groups (Terrorists and Security Threat Groups)
Using Third Party Intermediaries and Interpreters
Advanced Communication Techniques (Questions)
Advanced Communication Techniques (Responses)
Debriefing and Record Keeping


PREREQUISITES: You must be an Active Duty/Reserve member of the U.S. Armed Forces or a Department of Defense civilian or contractor working in support of law enforcement or security activities within Department of Defense. Requests for exceptions must be submitted and approved by course director.

NOTE: This basic course meets most state and federal training requirements for crisis-hostage negotiator certification, is trained in accordance with guidelines established by the National Council of Negotiation Associations.

This course is available as a mobile training team course worldwide and may be customized in accordance with operational requirements.