Max Howard retired in 1999 from the Federal Bureau of Investigation at Dallas, Texas, after more than 33 years as a Special Agent. He worked as an investigative agent in Mobile, Alabama, New Orleans and Baton Rouge, Louisiana, and Dallas, Texas, and dealt with a wide range of criminal matters. He also served as a Staff Instructor and Supervisor at the FBI Training Academy in Quantico, Virginia.

Beginning in 1975, Max became an instructor in several areas of law enforcement training but he ultimately specialized in Hostage /Crisis Negotiations. During the last five years of his career he supervised the negotiations and training programs of the Dallas Division of the FBI. During this time he taught many courses in Crisis Negotiations that provided training for more than 3500 federal and local law enforcement officers.

Max was on the FBI negotiating team at the Branch Davidian standoff in Waco, Texas, and was a negotiation team leader during the Freeman siege at Jordan, Montana. He regularly served as a consultant for other law enforcement agencies during local crisis situations such as the 1997 Rigsby Day Care hostage incident in Plano, Texas. While with the FBI and now in retirement he has designed many programs to exercise, evaluate and train law enforcement in crisis and hostage situations. He is frequently invited to evaluate and critique the crisis programs and exercises of other agencies.

He is an active participant and former office-holder in the Texas Association of Hostage Negotiators (TAHN) and for many years taught the basic hostage negotiation courses used to certify members within Texas. TAHN recognized his contributions with a Lifetime Achievement Award upon his retirement from the FBI, and in recognition of his ongoing involvement, a lifetime membership award in November 2004. He is a charter member of and assisted in organizing the Louisiana Association of Crisis Negotiators.

Upon retirement, Max formed his own business, Crisis Management Training (CMT) of Arlington, Texas through which he continues to provide training courses in negotiation related matters to U. S. and foreign law enforcement agencies. CMT specializes in structuring courses to meet the specific needs of clients. He also instructs classes in the U.S. and abroad in the Anti-Terrorism Assistance Training Program (ATAP) for the U.S. Department of State.