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NOVEMBER 12, 2019, 8:00 AM – 5:00 PM

HOSTED BY Iowa Crisis Negotiators Association¬† (IACNA) and Dickinson County Sheriff’s Office

Milford Fire Department
1801 N Ave, Milford, IA 51351

REGISTRATION FEE $80 per person

Introduction to Crisis Negotiation for Dispatchers, 8-hours, is a practical introductory course of instruction for emergency dispatchers, supervisors, or trainers of emergency dispatchers.

The course is designed to prepare emergency dispatchers to effectively handle telephonic complaints and requests for assistance from suicidal persons, barricaded subjects, hostage takers, hostages, and others presenting behaviors associated with subject precipitated homicide or suicide-by-cop.

Furthermore, the course focuses on how to effectively communicate with people experiencing emotional crises, or psychological crises, along with a section on how to communicate with hostages.

The skills gained in this course will aid dispatchers in transitioning calls to first responders, maintaining primary role of communicator, developing active listening skills, developing and maintaining rapport, influencing behavior, recognizing your own triggers, and managing stress.

No walk-ins please.

Regarding curriculum:
Deb McMahon (417)594-1499

Regarding registration:

Troy King (360) 702-6773

Regarding training site:

Michael Clyde