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Introduction to Crisis/Hostage Negotiation for Dispatcher – 4 hours

Location: Joplin Public Safety Training Center  5102 Swede Lane Webb City, MO 64870

Time/Date: October 28, 2019  12 p.m. – 4 p.m.  OR  October 28, 2019 5 p.m. – 9 p.m.

Cost: $50 per student

Regarding the Curriculum:
Deb McMahon
Regarding Registration:
Bobby Schembre
(573)864-5031 or
Regarding Training Site
or lodging:
Cheryl Konarski

Course Description:
The Introduction to Crisis Negotiation for Dispatchers Course is a practical introductory course of instruction for emergency dispatchers, supervisors, or trainers of emergency dispatchers. The course is designed to prepare emergency dispatchers to effectively handle telephonic complaints and requests for assistance from suicidal persons, barricaded subjects, hostage takers, hostages, and others presenting behaviors associated with subject precipitated homicide or suicide-by-cop.

Furthermore, the course focuses on how to effectively communicate with people experiencing emotional crises, or psychological crises, along with a section on how to communicate with hostages. The skills gained in this course will aid dispatchers in transitioning calls to first responders, maintaining primary role of communicator, developing active listening skills, developing and maintaining rapport, influencing behavior, recognizing your own triggers, and managing stress. These two sessions are identical courses.