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Introduction to Crisis/Hostage Negotiation for Dispatchers, 8 Hrs
Des Moines, IA
April 8, 2019, 8:00 am – 5:00 pm

Introduction to Crisis Negotiation for Dispatchers, 8-hours, is a practical introductory course of instruction for emergency dispatchers, supervisors, or trainers of emergency dispatchers.

The course is designed to prepare emergency dispatchers to effectively handle telephonic complaints and requests for assistance from suicidal persons, barricaded subjects, hostage takers, hostages, and others presenting behaviors associated with subject precipitated homicide or suicide-by-cop.

Furthermore, the course focuses on how  to effectively communicate with people experiencing emotional crises, or psychological crises, along with a section on how to communicate with hostages.

The skills gained in this course will aid dispatchers in transitioning calls to first responders, maintaining primary role of communicator, developing active listening skills, developing and maintaining rapport, influencing behavior, recognizing your own triggers, and managing stress.

No walk-ins please.

Iowa Department of
Public Safety
260 NW 48th Pl
Des Moines, IA 50313

Registration Fee
$60 per person
Register at

Regarding the curriculum:
Deb McMahon (417)594-1499

Regarding registration:

Bobby Schembre