Crisis Negotiation Techniques for Dispatchers Part 1 (Online)

Course name:  Crisis Negotiation Techniques for Dispatchers Part 1 (Online) – 4 hours

Date/Time:  August 13, 2020 10:00 a.m. – 2:00 p.m. (Central Time)

Cost:  $40.00 per person

Presenters:  Karin Houston and Jan Dubina

Registration Questions:
Troy King
Email
360-702-6773

Curriculum/Prerequisite Questions:
Deb McMahon
Email
417-594-1499

Course Description:

Crisis Negotiation Techniques for Dispatchers (Part 1) is a practical course of instruction for dispatchers, dispatcher supervisors and dispatcher trainers.

This course is designed to prepare dispatchers to mitigate crises involving barricaded subjects, suicidal subjects, hostage takers and other individuals suffering from mental illness or experiencing an emotional or psychological crisis. The course reinforces the critical nature of the interface between dispatchers and first responders as it relates to de-escalation and crisis intervention.

Students will learn the fundamental requirements of a unified law enforcement response to a crisis incident, including the roles of dispatchers and first responders, containment, security and risk management.

Effective communication as a core competency will address the Behavioral Influence Stairway Model, Active Listening Skills and the role of rapport and influence as it relates to crisis intervention.

Objectives: 

1. Recognize the critical role of dispatchers in crisis intervention.
2. Describe elements of the law enforcement response to a crisis incident.
3. Apply crisis communication techniques with an individual in crisis

Technical Information:

Prior to the start of the training session, students will receive a hyperlink and password via the “Attendee Email” provided at the time of registration which will provide access to the training session.

For this reason, it is important this is an email address which will allow the attendee to access the email on the date and time of the training.

The course is intended to be interactive with online students, and so each student must be registered and participating with their own electronic device (computer, laptop, tablet, or cell phone).

Additional Information:

This course is limited to 30 students at a time. Organizations wishing to host an online training course which is open only to their organization or team should contact Deb McMahon at the numbers listed above.

Each registered attendee will receive email confirmation of training attendance and a digital certificate of attendance.