Communicating with the Non-responder – Online Course

Communicating with the Non-responder

Hosted Online via Zoom

Instructors: Robert ‘Bob’ Ragsdale

Date/Time: October 16^th, 2020 11:30 p.m. – 1:30 p.m. CENTRAL Time

Registration Fee: $45 per person

Prerequisites:

While this course is designed for members of crisis negotiation teams, it is open to all members of law-enforcement or corrections, sworn or non-sworn, including SROs, CIT officers, dispatchers, support personnel, or mental health professionals or chaplains working in support of law-enforcement activities.

Students must register with a government-issued email address or provide a telephone contact number for prerequisite verification.

Registration Questions:
Troy King
Email
360-702-6773

Curriculum/Prerequisite Questions:
Deb McMahon
Email
417-594-1499

Course Description:

If you have been a crisis negotiator for any period of time, you have probably encountered a difficult and frustrating subject who does not respond or react to anything you say or do.

“Communicating with the Non-Responder” presents a model for communication to break the silence.  Beginning with the use of available intelligence, potential approaches can be crafted based upon the type of incident and a particular subject.

Effective communication techniques are reinforced for use in the delivery of a script or ‘menu’ of statements and approaches covering a variety topics and areas of subject concern.

Originally developed from the review of actual recordings of successful non-responder negotiations, these statements and approaches are presented in a logical and chronological order.  An emphasis is placed on the use of a ‘Parallel Approach’ where tactical and negotiation teams operate as one synchronized element, under the incident commander, throughout the incident, using words and, when necessary, tactics to encourage communication and negotiation.

A multi-page handout will be provided to each student for use during the class and to carry with other reference material in their negotiator ‘go-bag’.

Training Objectives:

1. Evaluate intelligence and motivation for subject non-response
2. Develop an approach for effective communication with the non-responder
3. Collaborate with tactical resources for a ‘Parallel Approach’
4. Develop and apply incident- and subject- specific scripts for communication with the non-responder

Who should attend this course: Patrol officers, CIT officers, crisis negotiators, and tactical officers.

Technical Information:

Prior to the start of the training session, students will receive a hyperlink and password via the “Attendee Email” provided at the time of registration which will provide access to the training session.

For this reason, it is important this is an email address which will allow the attendee to access the email on the date and time of the training.

The course is intended to be interactive with online students, and so each student must be registered and participating with their own electronic device (computer, laptop, tablet, or cell phone).

Additional Information:

This course is limited to 30 students at a time. Agencies wishing to host an online training course which is open only to their agency or team should contact Deb McMahon at the numbers listed above.

This course is Missouri POST approved, and each registered attendee will receive email confirmation of training attendance and a digital certificate of attendance.

Type of Certificate: Certificate of completion/MO POST approved for 2 hours of Interpersonal Skills continuing education credit