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2-day Advanced/Refresher Training for Crisis Negotiators

Information and Intelligence Management/Negotiating with Returning Combat Veterans

When: Monday, May 13th and Tuesday May 14th (0800-1700 daily)

Where: Phoenix Police Department Training Center, 10001 South 15th Street, Phoenix, Arizona 85041

Who:  Crisis Negotiators, Mental Heath Professionals supporting law enforcement operations, Corrections Personnel, Dispatch Personnel

Cost: $40 for both days. Refreshments, handouts and certificates will be provided.

This special 2-day training event is intended as an advanced /refresher course for experienced crisis negotiators; please do not register inexperienced crisis negotiators

Day 1 – Applying information and intelligence during a crisis incident

0800-1200 – At the heart of a well-managed incident is well-managed information and intelligence.  Students will learn how to gather, manage and apply crisis information and intelligence as well as maintain legally sufficient incident documents. Students will learn to differentiate categories of crisis intelligence, how to develop a system for information management and how to apply intelligence to mitigate a crisis. A tabletop exercise will reinforce training objectives presented.

1200-1300 – Lunch (on own)

1300-1700 – Students will participate in a scenario-driven practical exercise that reinforces the information and intelligence elements of crisis negotiation.  Given a hostage-taker role player, a well-scripted scenario, sufficient notional information to support the training scenario, qualified facilitators, sufficient administrative equipment and state-of-the-art negotiation equipment, students will perform as a member of a crisis negotiation team.  Training enhancements include the passage of time, organizational pressure, demands, deadlines, and the real-time delay of notional information.

Day 2 – Negotiating with Returning Combat Veterans in Crisis

0800-1200 – Post-traumatic Stress Disorder and the high suicide rate within the Department of Defense demand a closer look at the law enforcement response to a combat veteran in crisis. We will explore contemporary issues facing combat veterans as well as specific negotiation strategies.

1200-1300 – Lunch (on own)

1300-1700 – Students will participate in a scenario-driven practical exercise that focuses on the unique challenges posed by returning veterans in crisis.  Given a hostage-taker role player (combat veteran), a well-scripted scenario, sufficient notional information to support the training scenario, qualified facilitators, sufficient administrative equipment and state-of-the-art negotiation equipment, students will perform as a member of a crisis negotiation team.  Training enhancements include the passage of time, organizational pressure, demands, deadlines, and the real-time delay of notional information.

Note: An instructor facilitated operational debriefing will be conducted at the conclusion of each practical exercise.  The debriefing will address each team’s ability to meet training objectives.

No walk-ins please

Training site questions: Ben Wetzel, Phoenix Police Department, 602-768-1803

Curriculum questions: Deb McMahon 417-594-1499