CSM reserves the right to cancel any course. If a course is cancelled by CSM, CSM will provide paid registrants with the option to transfer registration payment to a future training course/event or receive a 100% refund (Please allow up to 30 days for refund to be processed). If a registrant is unable to attend a future course within one year, then a full refund will be issued (Please allow 30 days for refund to be processed). CSM makes every attempt to avoid cancelling courses. However, if a course is cancelled, at least 10 days notice will be provided to registrants. In cases where a training coordinator or other third-party has registered on behalf of a student, the notification will be sent the training coordinator or third-party. CSM is not responsible for the lack of notification between the coordinator and the student.
Registrants may cancel their attendance to a course for any reason, as long as CSM receives an attendance cancellation notice 10 days or more prior to the course start date. For cancellations received more than 10 days prior to course start date, registrants will receive a full refund of registration fees, less a $15.00 processing fee. Registrants may cancel their attendance to a course 3 to 10 days prior to the course start date and receive a 50% refund of the registration fee.
If a registrant cancels attendance to a course less than 3 days prior to the course start date, the registrant will be responsible for the entire course attendance registration fee. However, at any time leading up to the course, a registrant may transfer registration from one student to another. (Note, last-minute transfers may result in a delay of receiving certificates for the new student)
No refunds or rescheduling opportunities will be given for no-shows for any reason.
CSM is not responsible for any fees incurred related to cancellation by CSM or student (airline reservations, rental car reservation, hotel reservations, etc.).