Executive Summary

Crisis Systems Management (CSM) is a small, disabled veteran, woman-owned business established and operating in the State of Missouri as a Limited Liability Company.

CSM operates and performs for the purpose of training development, training product development, training, and training evaluation as it relates to hostage negotiation, crisis incident management, law enforcement resiliency and peer support, and critical incident stress management.

CSM has a proven track record providing Crisis Hostage Negotiation, Crisis Incident Management and Law Enforcement Resiliency and Peer Support Training in a variety of law enforcement environments as both a prime and sub-contractor. CSM has trained more than 20,000 municipal, state, and federal law enforcement students in the past fifteen years.

CSM has developed and trained more than 300 hours of curriculum related to crisis hostage negotiation, crisis incident management and law enforcement resiliency and peer support. The curriculum reflects the most relevant and timely doctrine of these highly specialized law enforcement fields. The curriculum is frequently updated and is easily adapted to meet the training needs of first responders, dispatchers, crisis negotiation teams, peer counselors, correctional personnel, mental health professionals, and Department of Defense personnel.

CSM’s unique technical approach to training support contracts relies on a pool of the most qualified adjunct instructors from around the United States.  Each instructor is carefully vetted to meet contractual and training requirements.  CSM has developed the most rigorous classroom management and training evaluation policies in the industry, thereby ensuring the highest quality training delivery to students as well as contractual compliance.

In addition to a wide range of training courses, CSM also plans and facilitates regional and state negotiator competitions throughout the United States.

CSM specializes in the deployment of mobile training teams and has deployed more than 300 mobile training teams to both CONUS and OCONUS locations.  The mobile training team experience of CSM instructors guarantees that training will take place regardless of shipping, weather, host agency, or travel issues.

Mission Statement

Crisis Systems Management is committed to providing training and consulting services to law enforcement and Department of Defense agencies throughout the world in the fields of crisis/hostage negotiation and law enforcement resiliency and peer support. Our goal is to provide the highest quality training, enabling law enforcement professionals to mitigate a myriad of criminal, psychological, and emotional crises through effective communicative and management techniques.

dodsealclrFederal Government Contractor

CSM has more than twenty years experience providing quality training and consulting services to the Federal Government. CSM, LLC is a woman/veteran owned small business with ten years experience and a strong past performance history as both a prime and as a sub-contractor on state and federal contracts. CSM also provides pre-deployment training, in-theater training, and unit level training world-wide.